Microsoft is also offering new meeting room solutions from its partners, including Polycom RealConnect for Office 365, which enables customers to connect existing video conferencing devices to Skype for Business Online meetings and Crestron SR for Skype Room Systems, which integrates with the Crestron control and AV systems. Call Queues enable incoming calls to be routed to the next available live attendant in the order they are received.Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition.The improvements include two advanced calling features, Auto Attendant and Call Queue. The latest upgrades "advance our goal of putting communication at the heart of productivity with Skype," Markezich wrote. Markezich said there were more than a billion meetings on the Skype network last year, and said the use of Skype for Business Online has doubled year-over-year. Microsoft wants Skype for Business to become the core voice-based communication app in the enterprise - ultimately using it as a substitute for desk phones. “Through integration with Outlook for email, SharePoint for intelligent content management, Yammer for networking across the organization, and Microsoft Teams for high-velocity, chat-based teamwork - Skype for Business is the backbone for enterprise voice and video meetings in Office 365,” he wrote. With Skype now firmly embedded within Office 365, more customers "are turning to Skype for Business in Office 365 for all of their conferencing and calling needs," Markezich wrote. Lauded as a historic achievement by Microsoft, the study detailed a new speech recognition technology that’s able to transcribe conversational speech as well as professional human transcriptionists.
In fact, last October, it announced its speech recognition is as accurate as humans. Microsoft has long loved the sound of the human voice.
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